Abstract: Background: Jakarta as the capital city which is center of government, business and offices own very high mobility activity. Increase and spread residents of DKI Jakarta to the regions buffer push growth housing in suburban areas which has an impact on increasing the number of movements transportation mass passenger. Jakarta, which is flanked by the cities of Bogor, Depok, Tangerang and Bekasi, makes travel patterns become complicated and users has to move around to complete the journey of those need lot efforts such as walking, waiting, and other difficulties...
Keyword: Service Quality, Accessibility, Customer Satisfaction, Trust Customers, Tanah Abang Station, Integration.
[1].
Adamos, G., & Nathanail, E. (2021). How attractive are public transport interchanges? A cross comparison of two European terminals. Transactions on Transport Sciences, 13(1), 74-83.
[2].
Alexander, M., & Hamilton, K. (2015). A ' placeful'station ? The community role in place making and improving hedonic value at local railway stations. Transportation Research Part A: Policy and Practice, 82, 65-77.
[3].
Allen, J., Eboli, L., Mazzulla, G., & Ortúzar , J. D. D. (2020). Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach. Transportation, 47(2), 827-863.
[4].
Allen, J., Eboli, L., Forciniti , C., Mazzulla, G., & de Dios Ortúzar, J. (2019). The role of critical incidents and involvement in transit satisfaction and loyalty. Transport Policy, 75, 57-69.
[5].
Allen, J., Muñoz, J.C., & de Dios Ortúzar, J. (2019). Understanding public transport satisfaction: Using Maslow's hierarchy of (transit) needs. Transport Policy, 81, 75-94.
