IOSR-JBM   Volume-28 ~ Issue-5 ~ May 2026

Abstract: As ferramentas de gestão, filosofias Lean e BPM são consolidadas e colocadas em prática há anos, todas elas com objetivos de eliminar desperdícios, facilitar a visão e otimizar a execução de processos organizacionais, e auxiliar no planejamento e definição de ações para execução de atividades. Nesse sentido, o trabalho tem por objetivo implementar metodologias, filosofias e ferramentas de gestão na Construtora Guimarães, empresa do ramo de construção civil localizada na cidade de Manaus, por meio da observação do cenário organizacional atual, a fim de promover melhoria contínua. Para o desenvolvimento desse trabalho, foi realizada a coleta de dados através da entrevista com o fundador....

Keywords: Melhoria Contínua. Lean Manufacturing. Business Process Management. Ferramentas de Gestão. Diagnóstico Organizacional

[1]. Abpmp. Bpm Cbok V3.0. Guia Para O Gerenciamento De Processos De Negócio - Corpo Comum De Conhecimento. 1ª Edição. – Brasil: Abpmp, 2013.
[2]. Aganette, Karina. Business Process Management: Estudo Dos Gatilhos Organizacionais Que Motivam A Implementação De Sua Prática E Metodologia. Belo Horizonte, Mg: [S.N.], 2021.
[3]. Agência Cbic. Informativo Econômico – 30/01/2024. Brasília: Cbic, 2024. Disponível Em:
Https://Cbic.Org.Br/Wp-Content/Uploads/2024/01/Informativo-Economico-Caged-2023.Pdf Acesso Em: 20/10/2025.
[4]. Bastos, Bernardo Campbell.; Chaves, Carlos Alberto. Aplicação De Lean Manufacturing Em Uma Linha De Produção De Uma Empresa Do Setor Automotivo. Dissertação (Mestrado) — Universidade De Taubaté, 2012.
[5]. Chiavenato, Idalberto. Introdução À Teoria Geral Da Administração. 9. Ed. Rio De Janeiro: Elsevier, 2014.

Abstract: O presente diagnóstico organizacional tem como finalidade analisar de forma sistemática o setor administrativo da Universidade Alpha, com o propósito de identificar os fatores que contribuem para a elevada rotatividade de colaboradores. Nesse sentido, o estudo busca compreender o perfil dos funcionários desligados, os principais motivos apontados para a saída, bem como avaliar o clima organizacional e as práticas de gestão de pessoas adotadas pela instituição. A investigação também abrange a análise das condições de trabalho, dos processos administrativos e do alinhamento existente entre as expectativas institucionais e as dos colaboradores......

Keywords: Rotatividade. Clima organizacional. Remuneração.

[1]. BIASOTTO, Eduardo. "Aplicação Do BSC Na Gestão Da TPM: Estudo De Caso Em Indústria De Processo." (2006).
[2]. BORDALO, Alípio Augusto. Estudo Transversal E/Ou Longitudinal. Revista Paraense De Medicina, V. 20, N. 4, P. 5, 2006.
[3]. CHIROLI, D. M.; GIROTO, André Vitor Ortega; PAPPA, Marcia Fernanda. Utilização Do Ciclo PDCA Associado Ao Diagrama De Ishikawa Como Ferramentas De Gestão Em Uma Organização Não Governamental. XVIII Simpósio De Engenharia De Produção: Sustentabilidade Na Cadeia De Suprimentos. São Paulo, P. 3, 2011.
[4]. DA CRUZ, Walter Cristóvão. Gestão De Pessoas: Um Estudo Acerca Do Recrutamento E Seleção De Pessoal. Revista OWL (OWL Journal)-REVISTA INTERDISCIPLINAR DE ENSINO E EDUCAÇÃO, V. 1, N. 1, P. 14-29, 2023.
[5]. DA FONSECA, A. V., And Dario Ikuo Miyake. "Uma Análise Sobre O Ciclo PDCA Como Um Método Para Solução De Problemas Da Qualidade." XXVI Encontro Nacional De Engenharia De Produção (2006): 1-9.

Abstract: Customer data analysis is the process that is used to sort the large amount of data in various factors like qualification, gender, age, service, position, product types, income and so on. It means that based on the above parameters it is easy to sort out the huge amount of customer data into small number of bits. These factors support deciding about product improvement, customer satisfaction and loyalty. In the market, improvement of the service is based on the market survey. The example of it often seen that changes in service day by day. Hence quality of service increases in various aspects of the requirement of the market. The paper ultimately discusses the theoretical basis and practical implementation challenges of this comprehensive method.......

Keywords: Databases, Data analysis, parameters, customer loyalty, marketing strategies.

[1]. Ograjensek, I. (2003). Use Of Customer Data Analysis In Continuous Quality Improvement Of Service Processes. In Proceedings Of The Seventh Young Statisticians Meeting (Pp. 51-69).
[2]. Alghamdi, O. A., & Agag, G. (2023). Boosting Innovation Performance Through Big Data Analytics Powered By Artificial Intelligence Use: An Empirical Exploration Of The Role Of Strategic Agility And Market Turbulence. Sustainability, 15(19), 14296.
[3]. Ograjensek, I. (2003). Use Of Customer Data Analysis In Continuous Quality Improvement Of Service Processes. In Proceedings Of The Seventh Young Statisticians Meeting (Pp. 51-69).
[4]. Kang, S., Kim, E., Shim, J., Cho, S., Chang, W., & Kim, J. (2017). Mining The Relationship Between Production And Customer Service Data For Failure Analysis Of Industrial Products. Computers & Industrial Engineering, 106, 137-146.
[5]. Hui, S. C., & Jha, G. (2000). Data Mining For Customer Service Support. Information & Management, 38(1), 1-13.

Abstract: The informal fuel trade carried out by vendors commonly known as “Kadhafi” has become highly widespread in Bunia. Makeshift fuel depots and roadside selling points are rapidly multiplying, especially with the rise in motorcycle use in nearly isolated, hard-to-reach, and sometimes remote peripheral neighborhoods. This informal fuel business contributes significantly to environmental pollution, the uncontrolled and disorderly construction of storage depots and temporary stalls, as well as the supply of fuel to armed groups and other aggressors.

Mots clés : Informal fuel trade Kadhafi, environmental pollution, health risks, urban security, fuel storage

[1]. Amergee, K. F. (1995). Analyse Des Accidents. Lomé : Direction Générale Des Transports Du Togo.
[2]. Bourdon, M. C. (2005). « L’espèce Humaine Est-Elle Menacée ? Cinq Toxicologues S’interrogent Sur La Pollution ». Inter-Magazine De l’Université Du Québec A Montréal, 3(2), 15-16.
[3]. Girard, C., Et Collaborateurs. (1987). Combattre Le Bruit De La Circulation Routière : Techniques D’aménagement Et Interventions Municipales. Québec : Les Publications Du Québec, Pp. 11-14.
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[5]. Lette, E. C. (2010). « Évaluation Et Communication Des Risques Environnementaux Liés Au Transport Informel En Afrique : Le Cas Des Taxis-Motos ». In L’armature Du Développement En Afrique : Industries, Transports Et Communication (Pp. 189-199). Paris : Karthala.

Abstract: This research is carried out on the topic effect of workplace spirituality on employee’s performance, a study of Akwa Ibom State University. The overall objective of this study was to examine the effect of workplace spirituality on employee’s performance. A cross – sectional research design was adopted for this study. The data for this study were obtained mainly from the primary source through the use of structured closed-ended questionnaire with a five-point Likert scale ranging from Strongly Agreed (SA=5) to Disagreed (D=1). The population of the study.....

Keywords : workplace spirituality, religion, employee performance, inner life, meaningful work, sense of community and self-actualization

[1]. Albrecht, S. L., Green, C. R. And Marty, A. (2021). Meaningful Work, Job Resources And Employee Engagement. Sustainability, 13, 1 - 14
[2]. Allan, B. A., Bat-Barbarich, C., Sterling, H. M. & Tay (2019). Outcome Of Meaningful Work: A Meta-Analysis. Journal Of Management Studies, 56, 500 – 528
[3]. Asfar, B. And Rehman, M. (2015). The Relationship Between Workplace Spirituality And Innovative Work Behavior: The Mediating Role Of Perceived Person-Organization Fit. Journal Of Management, Spirituality And Religion, 12, 329 – 353[4].
Ashmos, D. P. & Duchon, D. (2000). Spirituality At Work: A Conceptualization And Measure. Journal Of Management Inquiry, 9(2), 134 -145
[5]. Azeez. O. And Genty, K. (2018). Inner Life, Meaningful Work, Condition For Community And Organizational Citizenship Behavior. Economics And Business, 32, 136 -148

Abstract: So many researchers and graduate students get enmeshed with the data analysis section of their dissertations and
often resort to rule of thumbs in deploying incoherent statistics to analyze data. The results are misleadingg outcomes, resulting in Type 1 and/or II errors. Hypothesis testing yield false narratives and the study conclusions, totally unreliable. In this study, we offer basic guides to choice of statistics that best answers your research questions and relevantly test your hypotheses. The integrity of a study is the ability to inform the research community,.....

Keywords : Assumptions; Multi-collinearity; Type 1 and 11 errors; Statistical significance

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Intervention,32 (5), 370-383. Doi. 10.1177/1053815110389462

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Oriented Research. Journal Of Qual-Quant, 2011 (45), 145- 156. Doi.10.1007/S11135 – 010-9361-5.