IOSR-JBM   Volume-8 ~ Issue-4 ~ Mar-Apr-2013

Abstract: Renovation in Indian banks is taking place from all aspects and is being refined as time proceeds and the products of the banking industry are enthusiastically modifying the face of banking. This paper defines the way renovation has affected the banking sector and the approach of using IT products which has changed the face of banking sector in India. It tells about the current scenario of the banking industry; and the factors that have brought changes in the industry; and how these factors have contributed to the development of banking. This paper shows how banks have now flourished into one-stop Supermarkets. Their focus is flowing from bulk banking to class banking with introduction of value added and customized products. Technology helps banks to create what appearances like a branch in a business building's lobby without taking to hire manpower for manual operations. These branches are 24 x 7 working which has been made possible due to ATMs, Tele banking, Internet Banking, E-banking and Mobile Banking. The technology determined delivery channels which are used to reach maximum customers in most effective manner and at lowest cost. The splendor of these banking novelties is that it puts both customer and banker in a win-win situation. The need is to design a system to promote marginal efficiency of investment in technology and to increase the gap between marginal benefits and marginal cost involved in Banking Innovation with special reference to technological up gradation. In the paper survey on use of several E-channels and issues related to them is also shown.

Keywords- Banking industry, Computerization, Computerization in banks, Issues in banks

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Abstract: Six Sigma is a business improvement strategy that focuses on improving products, processes and bottom line of businesses. The ultimate goal of Six Sigma is flawless performance leading to remarkable and tangible quality improvements when implemented judiciously. An attempt has been made to review all the available literature about the current researches and empirical studies regarding the adoption of Six Sigma by companies and findings of most of the implementation efforts are presented in this article.

Keywords: Six Sigma, survey, implementation, auto components, automotive sector, manufacturing industry

[1] Darshak A Desai: Improving customer delivery commitments the Six Sigma way: case study of an Indian small scale industry, "Int. J. Six Sigma and Competitive Advantage‟, vol. 2, no. 1, 2006
[2] Darshak A Desai; Mulchand B Patel: Impact of Six Sigma in a developing economy: analysis on benefits drawn by Indian industries, "Journal of Industrial Engineering and Management‟, vol. 2, no. 3, 2009, 517-538
[3] Edgeman, RL; Bigio, DL: Six Sigma in Metaphor: heresy or holy writ?, "Quality Progess‟, January 2004, 25-30
[4] Jiju Antony; Darshak A Desai; Assessing the status of six sigma implementation in the Indian industry, Results from an exploratory empirical study, "Management Research News‟, vol. 32, no. 5, 2009, 413-423
[5] Jiju Antony: Six Sigma in the UK service organisations: results from a pilot survey, "Managerial Auditing Journal‟, vol. 19, no. 8, 2004, 1006-1013
[6] Lee Revere; Sukran, N; Kadipasaoglu; Faiza Zalila: An empirical investigation into Six Sigma critical success factors, "Int. J. of Productivity and Quality Management‟, vol 1, no. 3, 2006, 224-252
[7] Paulo A Cauchick Miguel, (1, 2); João Marcos Andrietta, (2): An Exploratory-descriptive Survey on Six Sigma Utilisation in Brazil, 1. Universidade de São Paulo – USP, Brazil, 2. Universidade Metodista de Piracicaba – UNIMEP, Brazil [8] Prabhushankar, GV; Devadasan, SR; Shalij, PR: Journey of Indian automobile components sector: from Quality Management System certification to innovation via Six Sigma, "International Journal of Indian Culture and Business Management‟, vol 2, no. 2, 2009, 185-210
[9] Rajeshkumar U Sambhe; Dr. Rajendra S Dalu: Evaluation of Critical Success Factors For Successful Six Sigma Implementation in Indian Medium Scale Automotive Enterprises, "International Journal of Engineering Science and Technology (IJEST)‟, vol. 3, no. 3, Mar 2011
[10] Töpfer Armin: Six Sigma – Project management for zero defect quality in the automobile industry, "www.slideshare.net/Sixsigmacentral/six-sigma-project-m... - United States‟, 16 Apr 2010

Abstract: Renovation in Indian banks is taking place from all aspects and is being refined as time proceeds and the products of the banking industry are enthusiastically modifying the face of banking. This paper defines the way renovation has affected the banking sector and the approach of using IT products which has changed the face of banking sector in India. It tells about the current scenario of the banking industry; and the factors that have brought changes in the industry; and how these factors have contributed to the development of banking. This paper shows how banks have now flourished into one-stop Supermarkets. Their focus is flowing from bulk banking to class banking with introduction of value added and customized products. Technology helps banks to create what appearances like a branch in a business building's lobby without taking to hire manpower for manual operations. These branches are 24 x 7 working which has been made possible due to ATMs, Tele banking, Internet Banking, E-banking and Mobile Banking. The technology determined delivery channels which are used to reach maximum customers in most effective manner and at lowest cost. The splendor of these banking novelties is that it puts both customer and banker in a win-win situation. The need is to design a system to promote marginal efficiency of investment in technology and to increase the gap between marginal benefits and marginal cost involved in Banking Innovation with special reference to technological up gradation. In the paper survey on use of several E-channels and issues related to them is also shown.

Keywords- Banking industry, Computerization, Computerization in banks, Issues in banks

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