IOSR-JBM   Volume-11 ~ Issue-4 ~ Jul-Aug-2013

Abstract: Strategy relational benefits, when viewed from the perspective of Customer Relationship Management is a strategy to facilitate the implementation of Customer Relationship Management strategy to become business actions to respond to the behavior of actual and potential customers. Information technology also provides many benefits and services for customers such as the benefits of the trust in the form of self-confidence and reduced anxiety (Rebecca and Kevin P. Gwinner, 2003[1]). The use of information technology also provide time benefits which is saving the time to visit or view the product and also selling the product at the same time (Yujong Hwang and Dan J.Kim, 2007[2]).The sampling method used in this study is proportional cluster random sampling. The samples is from the online customer of the batik product in East Java from February to May 2013. Analysis of the data in this study are using Structural Equation Modelling (SEM). Based on the results of research on that confidence can benefit significantly influence the satisfaction, confidence benefits significantly influence usage intention, social benefits significantly influence satisfaction, social benefits significantly influence usage intention, special treatment benefits significantly influence satisfaction, special treatment benefits significantly influence usage intention, satisfaction significant effect on usage intention.

Keywords –confidence benefits, social benefits, special treatment benefit, satisfaction and usage intention.

[1]. Rebecca Yen, Hsiu Ju and Gwinner, Kevin P., 2003. Internet Retail Customer Loyalty : the mediating role of relational benefits, International Journal of Service Industry Management, Vol. 14 No. 5, 2003, pp. 483-500.
[2]. Hwang, Yujong and Dan J. Kim, 2007. Customer self-service systems: The Effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust, Decision Support Systems, Vol. 43, pp.746–760.
[3]. Jasman J. Ma'ruf, and Hasrati, 2004. Efektivitas Pemanfaatan Internet pada Lembaga Pendidikan dan pengembangan Profesi, Jurnal Manajemen dan Bisnis, 2 (3), Sept., 241.
[4]. Gwinner, Kevin P.,Dwayne D. Gremler, and Mary Jo Bitner, 1998. Relational Benefits in Services Industries: The Customer's Perspective, Journal of the Academy of Marketing Science, 26 (Spring), 101-114.
[5]. Thorsten, Kevin P. Gwinner and Dwayne, Gremler, 2002. Understanding Relationship Marketing Outcomes An Integration of Relational Benefits and Relationship Quality, Journal of Service Research, Volume 4, No. 3, February, 230-247.

Abstract: Crashing is the procedure by which project duration can be shorten up by expediting selective activities with in the project. But it requires allocating more resources than usual to compress an activity's duration, which in turns increases the budget of that activity. So, crashing is basically a time-cost trade-off by which specific deadline can be achieved. The traditional method of crashing only considers average activity times for the calculation of the critical path, ignoring the stochastic nature of activity time. This report is written to develop an algorithm for optimum crashing method to minimize the required cost while attaining a specified completion time. Keywords – Critical Path, Project Crashing Algorithm, Time-Cost Trade-Off

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Abstract: Implications of economic policies initiated and pursued by the Government for the creation of gainful employment opportunities. After independence, when India initiated the programme of economic development through planning mechanism, neither of the two prevalent economic theories i.e. the Keynesian theory of effective demand and the neo-classical theory of flexible wage rates was not found suitable to the Indian conditions.

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